Terms of Delivery
[1]. Hillview Fresh Flowers offers delivery 6 days per week, Monday to Saturday. We do not deliver on Sundays or Public Holidays.
[2]. We have a delivery cut-off time of 12:00 p.m. for same-day delivery. If your order is received after this time, your order will be delivered on our next available delivery day; unless a future date has been indicated.
[3]. We deliver to the Tweed Coast metro area and northern NSW Below is a comprehensive list including every suburb we deliver to.
[4]. At checkout, you will be required to enter the following details:
- Customer (Sender’s Name)
- Phone Number (Sender’s Phone Number)
- Email (Sender’s email address)
- Name of Recipient
- Shipping Address (Delivery location for flowers)
- Phone Number (Recipient’s Phone Number)
- Delivery Date
- Message for card (optional)
[5]. NON-DELIVERY –
In the case of an unsuccessful delivery attempt, we will call the recipient. If there is no reply we will contact the sender for instructions. Non-delivery we will bring them back to our store. You have the option to pay for another delivery at a discounted rate of $10.00 or you can arrange collection in-store, located at 1/27 Minjungbal Drive, Tweed Heads.
[6]. Please consider that although we deliver to Hospitals, some specialist & ICU units cannot receive flowers. It is the customer’s responsibility to ensure the flowers can be accepted, you can do this by asking the hospital directly. Please refer to above term [5] for what happens in the case of an unsuccessful delivery attempt.
[7]. If no date has been indicated, delivery will be made the same day or day after. This depends on whether the order was made before or after 12:00pm. Please refer to term [2] for clarification.
[8]. Please consider providing “Forwarding Details” to save yourself from having to collect your order in-store or pay for another delivery. These can include ensuring the person is at the delivery address and can receive your order. It can also include instructions to leave at the front door if no one is home. Consider any security gates our delivery driver will be required to enter, if they cannot gain access we cannot deliver your order. Please refer to term [5] above for non-delivery in the case of an unsuccessful delivery attempt.
[9]. Payment of your order is accepting these terms.